Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jan 10, 2025 - 07:00 PST
Scheduled
Zoom will perform service maintenance at our "Asia Pacific (Tokyo)" data center starting on January 10th at 15:00 GMT. Zoom Contact Center users registered to the "Asia Pacific (Tokyo)" data center will be automatically registered in an alternative "Asia Pacific (Osaka)" data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s "Asia Pacific (Osaka)" data center in addition to the "Asia Pacific (Tokyo)" data center. During the maintenance window, connectivity to Zoom’s "Asia Pacific (Tokyo)" data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s "Asia Pacific (Osaka)" data center. Traffic will continue to be routed through the "Asia Pacific (Tokyo)" data center once the maintenance is completed.
For Japan time window: 01/10/2025 07:00AM - 11:00AM PST (01/11/2025 12:00 - 4:00 JST)
Posted Dec 12, 2024 - 16:47 PST
This scheduled maintenance affected: Zoom Contact Center - JAPAN (Zoom Contact Center).