Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 30, 2024 - 17:00 PST
Scheduled
Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, on December 30th, 2024 Zoom plans to decommission our TR (Toronto, CA) and VN (Vancouver, CA) data centers. Some of our newer data centers in YYZ (Toronto, CA) and YVR (Vancouver, CA) will become the primary replacements for TR and VN, with most customers already utilizing them.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names in TR and/or VN will not be affected by this change.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the below 2 old CRC IP addresses for the TR and/or VN datacenters must begin using the new CRC IP addresses before the decommissioning date. Please be advised that Zoom meeting invites sent before December 6th, 2024 may list the old TR and VN CRC IP addresses.
Location: Toronto, CA Old Zoom Datacenter: TR Old CRC IP address: 69.174.57.160 New Zoom Datacenter: YYZ New CRC IP address: 159.124.168.213
Location: Vancouver, CA Old Zoom Datacenter: VN Old CRC IP address: 65.39.152.160 New Zoom Datacenter: YVR New CRC IP address: 159.124.196.25
To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes provided they are following the guidance as provided in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings. For any questions or concerns, please contact your account team or Zoom Support.
FAQ What is changing? Zooms TR and VN data centers are being decommissioned in favor of newer data centers to support improved performance and availability.
When is this planned? December 30th, 2024
What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as YYZ and YVR will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the TR and/or VN datacenters must begin using the new CRC IP addresses before the decommissioning date.
Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.
Are there other options available to avoid having to allow many IP subnets? Zoom’s recommendation for secure and consistent access to Zoom services is to enable DNS-based inspection in network firewall and routing infrastructure. This helps provide a seamless collaboration experience both inside and outside your organization across Zoom’s global footprint.
Using DNS-based inspection, as your organization adopts new platform features or as Zoom’s infrastructure changes, additional IP range maintenance and firewall policy support should not be required to on-board these new cloud services using your infrastructure. In addition, Zoom provides optional settings in the Zoom account settings portal to customize data center locations for meeting and webinar data processing and storage locations for certain content data.
Posted Dec 06, 2024 - 15:17 PST
This scheduled maintenance affected: Zoom Meetings (Zoom Conference Room Connector).